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  • How long does it take for the Medical Provider to review my Patient Form?
    Once you have submitted your online order and completed Patient Form, our Medical Providers will review each Patient Form within 24 to 48 hours on Monday - Friday business days.
  • How long until my order ships?
    Once your Patient Form has been approved by our Medical Providers, your Home Kit will be mailed to you typically within 10 to 15 business days.
  • What shipping provider do you use?
    We mail all of our Home Kits through USPS Priority Mail. Shipping times are usually between 2-5 days depending on the destination. You may expedite the shipping through an option at Checkout.
  • Can I purchase Home Kits as a gift?
    You may purchase an E-Gift Card to our store. Please email to purchase. All Home Kit orders must have the intended Patient order and complete the Patient Form. You may not complete a Patient Form for someone else.
  • Refund Policy
    Please visit our Refund/Returns Policy here.
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